Welcome to Chronicle Guidance Publications!

Customer Service

Shipping & Delivery
Ten percent (10%) on all orders, except online subscriptions, in the Continental United States. Shipments to Alaska and Hawaii fifteen percent (15%). For other countries the actual shipping charges will be billed, call or FAX for an estimate. No shipping charge on online subscriptions. Prepayment is requested if you are not a current customer. C.O.D. orders are not accepted. $5.50 minimum order required.

Orders are shipped by the least expensive and most expeditious means unless otherwise specified. It will cost you extra, but we can arrange for overnight, 2-day, or 3-day shipping.

Privacy & Security
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    • See what data we have about you, if any.

    • Change/correct any data we have about you.

    • Have us delete any data we have about you.

 

  • Express any concern you have about our use of your data.

 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-622-7284 or e-mail at CustomerService@ChronicleGuidance.com.

Returns & Replacements
Returns must be made within 30 days of purchase. We will only accept returns on current editions in resalable condition. Return will not be accepted without pre-authorization. Please call us at 1-800-622-7284 or email CustomerService@ChronicleGuidance.com to notify us of a return. 

Ordering
Talk to a REAL PERSON...call TOLL-FREE anytime between 8:30 a.m. and 5:00 p.m., Eastern Time. After 5:00 p.m. leave a message on our answering machine. If you prefer, you may FAX, mail, or E-mail the order to Customer Service. We will process your order at once. If you have Adobe Acrobat reader you can print an order form and mail it to the address below.

Mail:

Chronicle Guidance Publications, Inc.
66 Aurora Street
Moravia, New York 13118-3569

Phone: 1-800-622-7284 or (315) 497-0330

FAX: (315) 497-0339 

E-mail: CustomerService@ChronicleGuidance.com

Payment, Pricing & Promotions
All prices subject to change. Chronicle reserves the right to update, revise, or reconfigure any product without notice. 
For your convenience we accept MasterCard and VISA and will process your order quickly.